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Certificate II in Business - BSB20115

Course Description

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Entry Requirements/Prerequisite Units

There are no entry requirements for this qualification.

Packaging Rules

To achieve a Certificate III in Business, 12 units must be completed:

  • 1 core units
  • 11 elective units

Core Units

  • Contribute to health and safety of self and others (BSBWHS201)

Elective Units

  • Process and maintain workplace information (BSBINM201)
  • Participate in environmentally sustainable work practices (BSBSUS201)
  • Deliver a service to customers (BSBCUS201)
  • Work effectively in a business environment (BSBIND201)
  • Communicate in the workplace (BSBCMM201)
  • Work effectively with others (BSBWOR203)
  • Produce simple word processed documents (BSBITU201)
  • Create and use spreadsheets (BSBITU202)
  • Communicate electronically (BSBITU203)
  • Organise and complete daily work activities (BSBWOR202)
  • Use business technology (BSBWOR204)


Traineeships 6 – 12 months

Delivery Modes

On the Job / Mixed Mode

The PTP Difference

  • Tailored learning solutions to meet both student and business needs
  • Self paced approach
  • Learn up to date business practices

Potential Job Roles

Possible job titles include:

  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator

Entry Requirements

There are no entry requirements for this qualification.

Pathways to Further Study

Certificate III in Business